The foundation for unified communications is Voice Over Internet Protocol (VoIP). This technology digitizes sound, dividing it into packets that are transmitted over an IP network. Essentially, VoIP delivers sound through a PC to an IP phone. If you’ve ever used Skype, for example, you’ve used VoIP. But, at a corporate level, unified communications delivers value by integrating VoIP with other technologies that result in creating immersive interactive capabilities for your workforce.
Unified Communications enables:
- Fast location of the best resource for the task at hand via presence
- Escalation of communication style based on need, from IM to phone to video — with one click.
- Delivery of messages to any device based on user preference — eliminating latency that results when messages are left on different devices through differing methods.
The benefits of using unified communications include reduced operational costs, increased productivity, and faster achievement of business objectives no longer limited by physical proximity.
As a Gold partner with certifications in advanced unified communications, Data Strategy helps you design and implement a solution that not only contributes to achieving your strategic objectives but is adopted easily by your workforce.