The Proactive level builds on the On-Demand offering with dedicated monitoring and support of a customer’s managed infrastructure. The “Proactive” service means just that: your dashboards have dedicated screen time on the Data Strategy Network Operations Center (NOC) wall, and our NOC finds and manages issues without needing customer involvement.
This level of support allows for a complete “hands off” approach to the day-to-day management of your IT environment, leaving Data Strategy’s team to fully manage the operations, the performance, and the issues-mitigation activities normally associated with an IT operations center. The Proactive service is a subscription based offering and typically provides 24×7 support.
Proactive support includes:
- End-to-end management and ownership of an infrastructure or service
- Network infrastructures
- Server Management and Patching.