Core vs. Chore: Offload low-hanging IT tasks to refocus on business outcomes

How much time does your IT team spend on “chore” work? From tracing performance issues to resetting passwords, it’s time that could be better spent on projects that drive revenue.

Technology helps increase productivity in nearly every industry and job function except for one: IT. Keeping everyone else in your organization productive leaves little or no time for your IT team to focus resources on core business initiatives. This leaves the team member with the greatest internal technology experience and know-how unable to get beyond today’s urgent tasks to proactively think about tomorrow. These help-me / fix-me / save-me chores are distracting your team from advancing your company’s core business objectives.

Obviously, someone has to do those everyday chores as they sustain and run your business, but why would you waste your most valuable resource’s time and talent? In today’s world, many companies are looking to outsource their daily IT chores to Managed Service Providers (MSP) much like you would janitorial chores to a cleaning service.

Think of it this way: if you wouldn’t ask your Marketing Manager to vacuum the carpets, don’t ask your IT team to reset a password. Focus the talents of your internal staff on driving your business, and let your Managed Service Provider handle keeping everyone productive.

So what is a business leader to do? The move to a Managed Service Provider can be disruptive to an organization, and finding the right provider can be a difficult challenge. If your organization is in the process of evaluating an MSP, we encourage you to ask a few questions to make sure you’re finding the right fit:

  • Are your services proactive or reactive?
  • Are you local? How quickly can we reach you in an event?
  • Have you served other companies like mine? Which ones?
  • How do you communicate with my business?
  • How do you determine service level agreements (SLA)?
  • What’s your team’s internal process to ensure the SLA is met?
  • How do you monitor success?

Technology is crucial to your business, and you don’t have time to mess with the basics. The decision to engage an MSP is among the most critical an IT leader will make, and must be looked at objectively. Whether you’re looking to reduce costs, obtain enterprise-grade capabilities, reduce risk, or improve employee productivity, making the right partner selection will achieve better results and make better use of your resources. Teams who make the right decisions will achieve better business results and be able to focus on achieving their business goals. Those who don’t will be left behind.

If you’re interested in evaluating a new MSP or how to get started shifting basic IT chores to a managed services partner, check out our TechEx Webinar on Managed Services.

Bill Gray

Director, Managed Services